Delivery Rates
Our number one priority is to ensure that you receive your orders as quickly as possible. For all of our Australian customers, we offer both delivery to your nominated address and Click and Collect options. Unfortunately at this stage, we do not deliver to International addresses.
Please note that during major sales and promotions, there may be a small delay in handling times. If you have any queries or concerns about your order, please do not hesitate to contact our Customer Service Team at [email protected].
The following terms and conditions relate to all items that are shipped from the Organic Instinct Warehouse 9 Gimlet Close, Meadow Heights, Melbourne VIC 3048. Bulk items from Biochef Range, WatersCo Bio Range and Southern Cross Water Purifiers are dispatched directly from manufacturers on behalf of Organic Instinct.
- FREE DELIVERY Australia wide for orders over $99
- $11 flat rate for standard delivery for Australian orders under $99 and up to 10kg. Anything above that amount, is calculated by weight and postcode
- A tracking number is automatically issued to you via email when order is ready for dispatch.
- Order is dispatched according to address on the order. Please ensure that you entered a current and correct address
- ATL (Authorisation to Leave) is an option if you will not be at your designated address. Please ensure that if selected, there is a secure place for delivery. A photo will be taken of the order (that has an ATL) as proof of delivery.
- Organic Instinct will not be deemed liable for missing orders due to incorrect delivery address or if ATL given.
Dispatch and delivery times
Please allow 1-2 business days for your order to be dispatched from our warehouse.
Our estimated delivery times are as follows:
Melbourne Metro - 1-2 business days For Regional VIC, NSW, ACT, TAS - 2-3 business days QLD - 3-5 business days WA/NT - 4-7 business days