Returns

We have a 30 day returns policy on all products EXCEPT those that are on sale or discontinued. A store credit or refund will only be issued once the products have been returned and inspected at the warehouse. The cost of delivery will not be refunded.

Returning an item is very simple. Please contact the Customer Service Team via email at admin@organicinstinct.net.au and attach a photo if relevant. We will direct you from there as to what action needs to be taken.

Due to hygiene reasons, we cannot accept returns for the following products: sanitary pads, razors, menstrual cups, nursing cups, breast pads and silicone breast pumps.

Returns Address

If you have been advised by our Customer Service Team to return products back to the warehouse, the address is as follows:

9 Gimlet Close, Meadow Heights, Melbourne VIC 3048

Our warehouse opening hours are: Monday – Friday 9am-5.30pm