Damaged or Incorrect items

Whilst every care is taken to ensure your products are packed carefully sometimes things break! If a product has been broken in transit, please take a picture or video and send immediately to our Customer Service Team at admin@organicinstinct.net.au . We will organise replacement or refund for you as quickly as possible.

Also, if you have received an incorrect item, please contact us within 24 hours of delivery and we will replace or refund it.

If your product breaks after purchase, please contact us at admin@organicinstinct.net.au and we will help you obtain a replacement/refund from our supplier.

For each of the scenarios listed, please do not dispose of the product until you have liaised with a member of our Customer Service Team. Take photos and/video immediately and send it to our Customer Service Team so we can advise you of the next step.

Allergic reaction to products - we cannot accept returns for a product that has caused you an adverse reaction. Whilst we trial most of our products, we cannot guarantee that all products are suitable for all people. We ensure that all the ingredients are natural, clean and low toxic. All ingredients are listed on the website and we encourage you to ask us if you’re unsure before purchasing.

Pantry and snack items – there are some chocolate products from our range that may melt during warmer weather. Whilst we deliver as quickly as we can to you in VIC, we cannot be responsible for delays caused by third party transport companies that deliver interstate.

Alternatively, you can select Click and Collect and pick up from our warehouse.

Substitution or missing items

If a product that you have ordered is unavailable or insufficient stock is on hand, a Customer Service representative will contact you to organise a substitution, refund or credit.

If you open your package and find that there are items missing, please empty the box first (they sometimes get lost in the packing foam!) and if not successful, contact Customer Service. We will organise a replacement, refund or credit.